Default Field Mappings for Exchange and NetSuite CRM

The tables list the field mappings per module between Exchange and NetSuite CRM. Additional fields are available at the NetSuite SOAP Schema Browser.

• Contacts
• Events
• Tasks
• Phone calls
  
  
  
   

Contacts

Events

Tasks

Phone Calls

Note 1 - Contact Phone Mapping

(Applies to Riva On-Premise only.) Before Riva On-Premise 2.4.29.13380 (June 2012), the mapping for NetSuite Phone was to Exchange Primary and NetSuite Office Phone to Exchange Business.

This mapping was changed to deprecate the use of "Exchange Primary Phone" due to compatibility issues with mobile devices.

To upgrade the existing mapping:

1. Disable your policy.
2. Apply the following advanced custom option to the NetSuite connection:
   NetSuite.PhoneMapping.UseBusiness = true.
3. Edit your policy. For all users, perform a re-initialization with a "re-sync from CRM" of the Address Book module. For more information, see Resync.
4. Enable your policy.

Other Notes

Note 2. First address in addressbookList.

Note 3. Concatenated.

Note 4. Uses Country Mapping.

Note 5. Second address in addressbookList.

Note 6. Concatenated.

Note 7. Uses Country Mapping.

Note 8. Third address in addressbookList.

Note 9. Concatenated.

Note 10. Uses Country Mapping.