Audience: Riva Cloud admin; Riva Cloud Company users who manage their own connections.
Corporate or IT management may decide to make a major change to your CRM or Exchange services. These can include:
Any of the above changes normally causes the CRM or email connection to fail or report version errors or missing ID errors.
There may be circumstances when a change is required for the connection that can be made by Riva Cloud support staff that will not require deleting the connection. You can contact the Riva Success Team to request connection changes:
If you are planning a future system change, contact the Riva Success Team to determine a procedure that will minimize disruptions and restore the Riva Cloud sync.
If Riva Cloud support deems it necessary to delete and recreate the connection, they will inform you of the specific details. They can delete a connection without negatively affecting your sync policy or transactions history.