Riva CRM Integration - Documentation and Knowledge Base

Request Support Displays 'System.OutOfMemoryException' Error

Article ID: 689
Last updated: 10 Mar, 2017


When selecting Request Support in the CRM Service Monitor application, the following error may occur:

Examination of the crmmon-log file may reveal an error like this:

2012-05-01 12:10:15,797 ERROR [4056] [(null)] [CL: BugReporter; M:Send] Exception of type 'System.OutOfMemoryException' was thrown. 
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.


That error was reported by the Riva BugReporter wizard when it requested system memory. Windows reported that no more memory was available. This can happen on rare occasions when all of the available system memory has been allocated to currently running processes.


If you see that error again, try the following:

  1. In the Riva CRM Monitor, clear the user Monitor Activity windows that you do not need, but leave the CRM Monitor application open.

  2. Close the Riva Manager application.

  3. In Windows Task Manager, end any non-essential process to free up available system memory.

  4. Try submitting the Request Support again.

  5. If the error persists, submit a Request Support manually.

Article ID: 689
Last updated: 10 Mar, 2017
Revision: 2
Views: 8851
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