WARNING: The Riva for Salesforce Single Sign-On connection strategy described in this article is not supported for new Riva On-Premise installations.
New Riva On-Premise installations include a new strategy to provide impersonation access into Salesforce: the Standard Impersonation Model. For instructions on implementing the Standard Impersonation Model, see Prepare Salesforce for Riva and Create and test a Salesforce connection.
For current Riva On-Premise installations that use Salesforce Single Sign-On, administrators are encouraged to upgrade their Riva for Salesforce connection setup to the Standard Impersonation Model. For assistance, contact the Riva Success Team.
The procedures in the following article have been deprecated. The information is being retained for clients who have not yet converted to the new Standard Impersonation Model.
Riva offers a no-cost Riva Single Sign-on (SSO) Provider service hosted "in the cloud". This hosted SSO Provider offers customers a means to self-enable Riva to use SSO for Salesforce. This hosted service supports customers with public internet access who use:
How to Prepare for the Hosted Riva SSO Provider
Steps to prepare for the Hosted Riva SSO Provider for Salesforce:
Riva SSO for Salesforce has different username matching requirements for on-premise Exchange versus hosted Exchange. Ensure that the usernames for the target user accounts in Exchange match the usernames for the corresponding target users in Salesforce:
These steps will enable Single Sign-On in a Salesforce organization. If a company uses multiple Salesforce organizations, these steps must be repeated for each organization. To prepare and enable a Salesforce organization for SSO:
Note: Do not add target users at this time. For Salesforce Professional organizations, all users (except system administrators) will be automatically enabled for SSO as soon as the Delegated Gateway URL is specified).
Article ID: 520
Last updated: 16 Nov, 2016
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