A synchronization by Riva respects each user's access to the CRM as defined by the CRM security permissions.
If a user does not have the "modify" or "edit" permission to modify a CRM contact, a permission error occurs when the user modifies an email contact and Riva tries to sync it.
This error can happen during three different types of operations:
To handle a privilege exception:
Article ID: 477
Last updated: 23 Feb, 2017
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Data Sync Issues