With Riva, it is possible to insert the contact name, company name, and phone number into the subject of a GoldMine appointment or phone call that Riva syncs to Exchange.
This article applies to Riva 2.4.37 or earlier.
For Riva 2.4.38 or higher, see Related contact details.
To insert contact details into the GoldMine appointment subject:
Create or modify the following app.setting file: Omni.Riva.CrmAgentEx.exe.config.
Include the following keys and values: