Riva Software Development Life Cycle

Riva CRM Integration uses a Software Development Life Cycle (SDLC) process that includes the following:

1. Initiation, planning, design, development, testing, implementation, maintenance, and disposal.
2. Peer code review.
3. Information security code review.
4. System testing.
5. Integration (end-to-end) testing.
6. Regression testing.
7. Load testing.
8. Installation testing.
9. Vulnerability testing.
10. Acceptance testing.

Prior to implementation, changes to applications or application code go through the following:

1. Formal documented risk assessment process.
2. Information security review.
3. Vulnerability testing.
4. Information security approval.

The application maintenance process includes continual monitoring for vulnerabilities within the application with a commitment to provide patches on a schedule commensurate with the corresponding vulnerability's risk.

The application maintenance process includes a commitment for testing to ensure that Operating Systems patches can be applied on a schedule commensurate with the corresponding vulnerability's risk without adversely impacting the application.