ADVISORY: The issue described in this article occurred in Feb. 2011. If it were to occur again, ensure that your Riva server meets the requirements, especially the .NET requirements. Be advised that if Riva syncs Dynamics 365 CRM or Dynamics CRM, Riva usually needs to meet even higher .NET requirements: see Finish preparing the Host Windows system. The rest of this article has not been updated.
Customer previously installed Riva On-Premise configured to use an Exchange connection. After performing a "Check for Updates" to the latest release, the RivaApp.exe file suffered a critical error when Riva attempts to connect to Exchange.
Detailed technical information follows:
The system requirements for Riva CRM have been upgraded to require .Net Framework 3.5 SP1 instead of .Net Framework 2.0 SP2. The "Check for Updates" does not check to ensure that new minimum system requirements are met.
Article ID: 325
Last updated: 06 Feb, 2017