Issue and Cause
In some environments, the Oracle On Demand server response times to Riva Cloud or Riva On-Premise can be very slow, due to network connectivity or performance issues.
Extend the timeout of each Oracle On Demand web service request.
You can apply the solution
Implementation for Riva Cloud
Implementation for Riva On-Premise
To implement the solution globally (for all sync policies, CRM connections, email connections, and users):
To implement the solution for one Riva sync policy, CRM connection, email connection, or user at a time:
Article ID: 320
Last updated: 21 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Oracle CRM On Demand -> Errors & Troubleshooting