These release notes provide a quick overview of what is new in the following release:
| Release version: |
2024.2 |
| Release date: |
May.17 |
What's New in Riva Cloud
Sales Engagement
New Features
- Salesforce list view: Supporting Salesforce list view allows users to import contact/lead list in bulk or individually from Salesforce
- Salesforce Templates: This feature allows users to import Salesforce Templates and use it while sending Cadences or Email Burst
- Zoom Integration Zoom integration allows users to use zoom extension while using bookings applications
- Support Inline images Allows users to insert images in Email templates, Email Burst and Cadences.
- Auth flow: Ability to authenticate with Client credentials flow and auth code flow.
- Cadences - Ability to create Cadences flow without any recipients and add later.
- Enabled easy setup/configurations for clients for Booking applications within the admin settings in Booking portal.
- Sales Engagement is available without any tracking for faster customer adoption.
- Azure pre-consent – The script allows customers to grant pre- consent for Riva to access the necessary permissions for using the application.
What's New in Riva Sync
New Sync IP Addresses
- Upgrades to the Riva Cloud infrastructure are being made for the US region fall of 2024.
- The changes will result in a change of IP addresses that are used to sync with your CRM and Mail Server.
- If your organization currently whitelists access to Riva Cloud for sync, the new IP addresses will need to be added to your whitelist.
- A more precise date of the switchover to the new IP addresses will be provided as we get closer, however the new IP addresses can be whitelisted any time.
- Reach out to Riva Success for the new IP addresses or fore more information.
New Re-Initialization Option
Developed a new Re-initialization option that will allow Riva to resync all appointments with unmatched email flag in certain time range.
- General - Filtered Resync - Re-scan and force update CRM data for items matching specific filter criteria [Exchange only]
- Currently only supports Calendar appointments Exchange -> CRM
- Can be scheduled to run at a specific date/time, or scheduled at regular intervals as a maintenance job
- How to configure
- User Benefits: Calendar appointments which were skipped from syncing on an earlier sync, can now be synced to CRM allowing for calendar parity.
- Only appointments that have the "unmatched flag" can by synced
- Riva can only apply the "unmatched flag" to appointments created after these options are enabled on the policy
- Issue: On first sync for users, syncing email (*inbox and *sent items) noticed that Riva keeps on retrying after receiving the "server busy" error, the sync cycle is extended to 9 hours.
- Fixed by adding the option to set the retry limit to 60 mins (adjustable)
- Issue: Riva is updating the start date of the meeting to different times in different user's sync cycles in certain edge case scenarios
- Fixed by minor code changes
- Issue: The option Sync.Salesforce.CustomEventRelation.UseUsersContact is not implemented for Interaction sync
- Updated code Sync.Salesforce.CustomEventRelation.DisableUserRelation=False, then the field Status__c gets updated correctly.
- Issue: Multiple instances of error "Object Reference not set to an instance of an object"
- Updated various areas of code to handle this error
