Riva Insight Multilingual Support

Overview

• Riva Insight now provides support for multiple languages.
• French language support is available out-of-the-box (OOTB).
• Support for additional out-of-the-box languages is being considered.
  • Want to see Riva Insight in a language other than English or French? Reach out the Riva Success Team.

Limitations

The Riva Insight will provide language translations for most of Riva Insight, with a few exceptions:

1. Riva Bookings
2. Riva Insight Admin UI

Changing the language used by Riva Insight

There are a number of ways to change the language for Riva Insight:

1. OS System Settings
   1. Changing your OS system settings (Ensure Outlook and/or the web browser are configured to use the 'System Language' settings)
2. Outlook Desktop
   1. Change the language in Outlook by going to “File” >  “Options” > “Language”
3. Outlook on the Web (Browser)
   1. Change the browser language. For example, in Chrome > click on the kebob (three vertical dots on the top-right corner), click on “Settings” > click on “Languages”.
4. Insight “My Settings” page:

Riva Insight Multilingual – Customizations

• Customizations are also supported in multiple languages.
• For each customer that has customizations and wants to support multiple languages, ensure that the language customization file is created/updated. For example,
  • Insight Configuration (French) = InsightConfiguration-fr.xml
  • Track Configuration (French) = TrackConfiguration-fr.xml
• The French version of the configuration files can be Exported (or Imported) through the Insight Admin UI Export/Import page.