Riva Insight 2022.3: Release Notes

Server version: Which version do I have? Insight Server 2022.3 Client versions: Which version do I have? Outlook Web Add-in: The Outlook Web Add-in does not have a version. It does not need to be updated to take advantage of the Riva Insight Server enhancements. Outlook Windows Add-in: Get Windows Add-in version 2022.3 In order to benefit from Riva Insight's latest enhancements and improvements, we recommend using the same version of Outlook Windows add-in as the Insight Server. We do not recommend upgrading the add-in to a version that is higher than the Riva Insight Server, as we cannot guarantee it would be compatible. Release date: June 09, 2022 Cloud customers: Riva Insight services will be upgraded on 2022-06-09 On-Premise customers: For an upgrade package and to schedule an upgrade, contact the Riva Success Team. For a free 15-day trial of Riva Insight Cloud, schedule a consult.

What's New in This Release

• Track in CRM for Outlook on Mobile
• Notices
  • REST API support ending for Outlook Web Add-ins
  • Riva Insight is ending support for Internet Explorer

Track in CRM for Mobile with GRAPH API

Track Emails from your Mobile device with the Riva Insight Outlook Web Add-in

• Riva Insight on Mobile now supports Track in CRM
   
• Limitations
  • Microsoft only supports the read view of emails on Mobile
• Requirements
  • Riva Insight Cloud or Riva Insight On-Premise 2022.3 or later
  • The Riva Insight Outlook Web Add-in from Insight 2022.3 or later
  • Outlook.com App for Android or iOS 
  • Microsoft Online (Office 365)
• How do I get it?
  • Refer to Track in CRM on Mobile for Riva Insight Web Add-in for more information

Important Notice: REST API support ending for Outlook Web Add-ins

• Background
  • In November 2020, Microsoft announced they had deprecated support for their REST API.
  • In November 2022, Microsoft will be fully decommissioning their REST API.
  • Riva Insight uses the REST API for the mobile (Android and iOS) Outlook.com App (versions of Outlook Add-in deployed prior to 2022.3).
• What do I need to do?
  • If your users do not use Riva Insight on mobile, no changes are required.
  • If your users do use Riva Insight on mobile, refer to the steps outlined in Track in CRM on Mobile for Riva Insight Web Add-in.

Important Notice: Riva Insight is ending support for Internet Explorer

• Background
  • Microsoft has announced its plans for the End-of-Life of Internet Explorer (IE) 11 and will officially end support on June 15, 2022.
  • As a result, Riva Insight will no longer support Internet Explorer, and any issues related to Internet Explorer 11 that are reported on or after December 31, 2022 will not be resolved.
• Will my organization be impacted? 
  • Refer to The Internet Explorer era has finally come to an end to determine if your client is using Internet Explorer as the embedded browser, and find out what steps are required to update to a client that uses Microsoft Edge Chromium (WebView2) as the embedded browser.
• What should I do if I am impacted?
  • Don't wait! Riva strongly encourages that you upgrade your Riva Insight Windows Desktop Add-in (Insight Cloud and On-Premise), and Insight Server (Insight On-Premise) to a version that supports Edge Chromium.