Tips
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If you have an Office PC that you Remotely take over, reboot it once a week and remember to suspend BitLocker if it is enabled on the system.
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If you use your phone for Office 365 apps like Outlook or Teams, make sure to log out of these apps before you change your password, and then log in again with the new password after the change.
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You CANNOT change your password via the RivaVPN / RivaVPN110 sign-on screen.
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You should be able to change the password via Office 365.
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After changing your password via Office365, wait a few minutes and then try the SSLVPN (RivaVPN or RivaVPN110) connection with the new password.
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Changing your password via Office 365 after it has expired should be straightforward, Follow the prompts to change your password, and then restart your browser, and log in.
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Starting Outlook after a password change, it will ask for the new password. Remember to select the Remember Me check box.
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You should change all your passwords at the same time, preferably to something that doesn’t match your Office365 / Active Directory password.
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Demo and Service accounts are not impacted by password changes.
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Set a reminder for yourself to change the password in 85 days to avoid having it expire.
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Applications that use or reference your AD account and/or password.
Note: This is not a complete list.
- Office 365.
- RivaVPN / RivaVPN110.
- Redmine.
How Do I...
Reset my password before it expires:
Recommended for Staff with Riva Laptops.
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If you are using a Company laptop, connect to Riva using the SSLVPN client (RivaVPN or RivaVPN110). Use the one you were set up with.
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Do a CTRL+ATL+DEL, and select Change password.
Note: This ensures that the cached password on the laptop stays in sync with the Active directory.
Reset my password after if expires?
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Access Office 365 .
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Change your Microsoft 365 for business password.
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Log off Office 365.
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After a few minutes, try to access Riva using the SSLVPN client (RivaVPN or RivaVPN110) that you were set up with and use the new password.
Clear the SSLVPN client credentials?
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Instead of clicking Connect, click Advanced Options.
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Click Clear Sign-in Info.
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In the top left corner, click the back arrow.
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Click Connect.
Result: You will be prompted for you user name and the new password.
Force the SSLVPN to always ask for my ID and Password?
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Instead of clicking Connect, click Advanced Options.
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Click Edit,
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On the blue screen that appears, clear this check box: Remember my sign-in info.
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Click Save.
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In the top left corner, click the back arrow to go back to the main screen,
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Click Connect.
Result: The system will ask you for the ID and password every time you connect.
Troubleshooting
I get connected to the SSLVPN (RivaVPN or RivaVPN110), but I get dropped shortly after.
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Try connecting at least three times to get a connection that will stay connected.
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After a third unsuccessful try, reboot your local workstation and connect to Riva first before starting any other applications. Keep the VPN Window open, so you can always see the status. Shut down at the end of the day, and start the workstation when you start the day.
I get this error when try to remotely take over my Office workstation:
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Try these things:
- Make sure you are still connected to the RivaVPN or RivaVPN110. Can you access Redmine and dev.omni-ts.com? If “no”, you are not connected to Riva. You need to re-connect.
- If connected to RivaVPN or RivaVPN110, disconnect from it, re-connect, and try to Remote DeskTop again.
- Disconnect from RivaVPN or RivaVPN110, and reboot the local workstation, connect to RivaVPN or RivaVPN110, and try to Remote DeskTop again.
- Are there pending updates to the OS, Antivirus, or Applications on the local workstation? If so, allow those to install, and reboot. Connect to RivaVPN or RivaVPN110, and try to Remote Desktop again.
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If the above actions don’t help to resolve the issue, reach out to ICS for additional assistance.
