Riva CRM Integration - Documentation and Knowledge Base

NetSuite: [Quote] Error - [Code=USER_ERROR] Could Not Calculate Cost for the Selected Realtime Rate. Destination Country Code Missing or Invalid.

Article ID: 1959
Last updated: 12 Aug, 2019


In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs when Riva is attempting to create a quote in NetSuite.

[Quote] Error - [Code=USER_ERROR] Could not calculate cost for the selected Realtime rate. Destination country code missing or invalid.


The contact has no address or has an invalid address in NetSuite.


  • In NetSuite, ensure that the contact has a valid address in the address field.

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Article ID: 1959
Last updated: 12 Aug, 2019
Revision: 4
Views: 861
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