Riva CRM Integration - Documentation and Knowledge Base

Riva Cloud 2019.1 Release Notes

Article ID: 1866
Last updated: 06 Feb, 2019

The Riva Cloud release notes list what is new in this release:

Release version: 2019.1
Release date: January 25, 2019

Office 365: OAuth connections now supported

For this release, to configure an Office 365 OAuth connection, contact the Riva Success Team.

Salesforce: Support for syncing email to Salesforce as enhanced email

By default, the sync still tracks an email as a task activity, but the Salesforce connection can now be configured to create an Email Message object instead.

For more information on the Salesforce feature, see https://releasenotes.docs.salesforce.com/en-us/summer16/release-notes/rn_sales_productivity_email_enhanced.htm.

For this release, to configure syncing email to Salesforce as enhanced email, contact the Riva Success Team.

Audit summary enhancement

NetworkTrustModified security events may now appear in the Riva Cloud audit summary.

Article ID: 1866
Last updated: 06 Feb, 2019
Revision: 5
Views: 1716