Riva CRM Integration - Documentation and Knowledge Base

Riva On-Premise 2.4.49 (2018.09.21) Release Notes

Article ID: 1791
Last updated: 25 Sep, 2018

These release notes provide a quick overview of the enhancements included in the following release:

Release version:
Release date: 2018.09.21
Update procedure: How to update Riva
Manual update procedure How to update Riva from a ZIP file

The Riva On-Premise server is available for a free 15-day trial.

Benefits Included in This Release

This release includes a fixed defect and new features.


  • This release fixes issues with regards to syncing Chatter files to Exchange, but two limitations remain:
    • Only the latest version of a Chatter file is synced to Exchange.
    • Adding a file to an appointment in Salesforce does not cause an update to the item in Salesforce; therefore, the sync process does not detect the new file, and the new file is not synced to Exchange.

Office 365 and Exchange


  • Ability to replay the activity log of a resolved entity's last sync. New feature.
    For more information, see Replay the activity log.

Article ID: 1791
Last updated: 25 Sep, 2018
Revision: 8
Views: 6099