Riva CRM Integration - Documentation and Knowledge Base

Netsuite: Invalid Login. Customer Access Is Disabled

Article ID: 1741
Last updated: 13 Jul, 2020


A Riva Cloud or Riva On-Premise user tries setting the connection in Riva for NetSuite and sees the following error: "Invalid Login. Customer access is disabled."


Add a permission called Web Services to the user's role, not as a Global Permission.

In NetSuite, complete the following:

  1. Navigate to Setup Users/Roles > Manage Roles.

  2. Edit the role in question.

  3. Navigate to Permissions Setup.

  4. Add SOAP Web Services, and then set to Full.

  5. Select Save.

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Article ID: 1741
Last updated: 13 Jul, 2020
Revision: 4
Views: 4716
Comments: 0
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