A Riva Cloud or Riva On-Premise user tries setting the connection in Riva for NetSuite and sees the following error: "Invalid Login. Customer access is disabled."
Add a permission called Web Services to the user's role, not as a Global Permission.
In NetSuite, complete the following:
Article ID: 1741
Last updated: 13 Jul, 2020
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Errors & Troubleshooting