Sage CRM: Date Received As Unspecified and No Timezone Set

Issue

The following error may occur when Sage CRM is synced by Riva On-Premise 2.4.43.37163 or higher:

Causes

There is a twofold cause:

• The date is received from Sage CRM as Unspecified, because in Sage, the setting Send and return all dates and times in universal time is set to No; and
• In Riva, there is no timezone set for the Sage CRM connection.

If either portion of the cause is resolved, the error is prevented from reoccurring.

Possible Solution #1

• Configure the Sage Web Services setting Send and return all dates and times in universal time to Yes. How to access that setting.

Possible Solution #2

Set a timezone for the Sage CRM connection.

How to do it for Riva Cloud

• Contact the Riva Success Team.

How to do it for Riva On-Premise

(Riva On-Premise 2.4.43.37163 or higher.)

• Apply to following advanced option to the Sage CRM connection:

  Sage.LocalTimeZone = [Name of time zone.]

  Example:

  Sage.LocalTimeZone = Eastern Standard Time

  Note: This key has no effect when the Sage CRM setting Send and return all dates in universal time is set to Yes.