Riva CRM Integration - Documentation and Knowledge Base

Riva Cloud 2017.3 Release Notes

Article ID: 1620
Last updated: 25 May, 2017

The Riva Cloud release notes list the benefits of this release:

Release version: 2017.3
Release date: May 24, 2017

* 2017.3 is the third Riva Cloud release of 2017.

Benefits of this Release

Increased security

New home page

Our home page has been redesigned. The login fields are on a new page that you access by selecting LOG IN in the top right corner.

Riva Cloud. Home page. From the top menu, you can access general information (features, integrations, resources, and pricing). You can also contact us, log in, or register for a free trial. The rest of the home page displays the logos of the many applications synced by Riva Cloud: CRM applications; email collaboration applications; mobile, encryption, and security applications; file sharing and collaboration applications; marketing automation applications; and other enterprise applications.

The new login page. You might like to bookmark this page or add it to your favorites.

Riva Cloud Login: User name and Password. Forgot password?

New header

  • After logging in, you see a blue ribbon at the top of the page.

    Riva Cloud. Top menu after logging in.

  • The user name that you logged in with appears in the top right corner. (In previous versions of Riva Cloud, it appeared on a drop-down button.)

  • The drop-down button is now green and is labeled MY ACCOUNT. It has the same functionality as the previous drop-down button that displayed your user name.

  • We have removed the Last Activity link. Instead, select MY ACCOUNT.

  • The horizontal navigation bar is currently unchanged.

Improved Delete Safety

  • On the About Delete Safety page, under Create Support Ticket, we have improved what happens when you select Continue.

    • In the previous version of Riva Cloud, selecting Continue sent us the support request as is.
    • Now, selecting Continue prepopulates a few fields on the Contact Us form and gives you the opportunity to add various details to the support request before sending it.

    Caution: Do not remove any of the information that was prepopulated in the Message box.

Increased user limit

  • We have increased the user limit during the initial subscription purchase process from 50 initial users to 99 users.

Streamlined registration for the free 15-day trial

Fixed Error Email Notification issue

  • In the sync policy, on the General tab, the Error Email Notifications field has been fixed. For a while, the email address entered here was not retained when saving the policy. Now, any changes, additions, or deletions are retained.


We are planning more features and navigational changes to improve your Riva Cloud experience. Reach out to us with your feedback or requests!

Article ID: 1620
Last updated: 25 May, 2017
Revision: 29
Views: 5521