Riva CRM Integration - Documentation and Knowledge Base

Fix in Salesforce for [Task] Poll Error - INVALID_TYPE: sObject type 'TaskRelation'

Article ID: 1558
Last updated: 23 Mar, 2017

Issue

When Riva Cloud or Riva On-Premise syncs Salesforce, the following error may appear in the sync logs:

[Task] Poll Error - INVALID_TYPE: sObject type 'TaskRelation' is not supported.

Cause

A task has multiple contacts, but in Salesforce, Shared Activities have not been enabled.

Solution

In Salesforce, enable the Shared Activities feature.

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Article ID: 1558
Last updated: 23 Mar, 2017
Revision: 7
Views: 3828
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