Create an HCL Notes Connection to Riva Cloud

Contents:

• Prerequisites;
• Create the HCL Notes Connection;
• Resolving problems:
  • Whitelist the Riva Cloud IP address range;
  • Cannot impersonate connection user.

Prerequisites

1. Prepare for a Riva HCL Notes connection.
2. Deploy the Riva Connector.
3. Create and configure the Riva Connector application.

The Riva connector needs to be accessible from the Riva Cloud server. For a list of IP addresses to whitelist, contact the Riva Success Team.

Create the HCL Notes Connection

To create the Notes connection:

• Contact the Riva Success Team.

Resolving Problems

• Whitelist the Riva Cloud IP address range.
• Cannot impersonate the connection user.

Whitelist the Riva Cloud IP address range

Riva Cloud must be able to connect to Domino Web Engine.

If Riva Cloud reports that the connection was not successful, contact your Network administrator to confirm the following:

• The Riva Connector Service URL.
• The correct authentication credentials (user name and password) are saved to the connection.
• The Riva Cloud service can connect through your company firewall. Ensure that ports 80 / 443 are allowed IN/OUT. For the list of IP subnets to whitelist in the corporate firewall, contact the Riva Success Team..

Cannot impersonate the connection user

This most likely means that the names.nsf file has not been indexed and replicated since the connection user was created.