For Riva Cloud and Riva On-Premise 2.4.41 or higher. Details.
A connection group makes migrating Exchange to Office 365 easier when there are Riva users in both environments simultaneously.
Specifically, a connection group makes it unnecessary in a migration strategy to create multiple Riva sync policies, one for Exchange users who have not migrated yet and the other for the Office 365 users.
A connection group is a list of all the email or CRM connections to be used for a Riva sync policy.
When Riva starts to synchronize, the first connection in the connection group is accessed. If a user cannot be found on the first connection in the group, Riva tries the next connection identified in the group.
In Riva Cloud and Riva On-Premise 2.4.44 or higher, it is possible to randomize the order in which the connections of the connection group are used. The purpose is to distribute the load over multiple connections.
For instructions, see
To create a connection group:
To test a connection group and possibly configure other settings:
To use a connection group in a policy: