Install the Riva Insight Outlook Web Add-Ins from Office 365 Mail or Outlook.com (Web Browser)

Article ID: 1389
Last updated: 06 Aug, 2019
Two add-ins are available:
  • One for the Insight panel.
  • The other for Track in CRM.
Requirement for Riva Insight On-Premise: Riva Insight server 2018.2 or higher.

Audience: End users who install one or both of the Riva Insight Outlook Web Add-ins on their own devices from Office 365 Mail or Outlook.com (web browser).

Applies to Riva Insight for the supported web clients: Outlook on the web (Office 365 and Outlook.com) and Outlook Web App (Exchange 2016 On-Premises and Exchange 2013 SP1 On-Premises).

You can also install one or both of the add-ins from your Outlook client (Windows or Mac).

If you are an Office 365 administrator and want to install one or both of the add-ins for the entire organization, user groups, or individuals, see Install the Riva Insight Outlook Web Add-Ins for organization users.

To install one or both of the Riva Insight Outlook Web Add-ins from Office 365 Mail or Outlook.com (web browser):

  1. Log in to Office 365 Outlook.

  2. On the settings menu, select Manage add-ins.

  3. Select My add-ins.

  4. Select Add a custom add-in, and choose Add from URL.

  5. Enter one of the following URLs:

    For Riva Insight Cloud:

    • North American Data Centre:
      • Insight panel: https://www-us.rivainsight.com/live/addins/RivaInsightAddinInsights
      • Track in CRM: https://www-us.rivainsight.com/live//addins/RivaInsightAddinTrackInCrm
    • Australian Data Centre
      • Insight panel: https://www-au.rivainsight.com/live/addins/RivaInsightAddinInsights
      • Track in CRM: https://www-au.rivainsight.com/live/addins/RivaInsightAddinTrackInCrm
    • European Data Centre
      • Insight panel: https://www-eu.rivainsight.com/live/addins/RivaInsightAddinInsights
      • Track in CRM: https://www-eu.rivainsight.com/live/addins/RivaInsightAddinTrackInCrm
         

    For Riva Insight On-Premise, server 2018.2 or higher:

    • Insight panel: [Riva Insight's URL]/addins/RivaInsightAddinInsights
      where [Riva Insight's URL] represents the URL to Riva Insight within your environment.
    • Track in CRM: [Riva Insight's URL]/addins/RivaInsightAddinTrackInCrm
      where [Riva Insight's URL] represents the URL to Riva Insight within your environment.
       

    Note: You may need to refresh the browser tab.

    Result: The add-in that you installed appears.

  6. To install the other add-in, repeat step 5.

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Article ID: 1389
Last updated: 06 Aug, 2019
Revision: 31
Views: 4281
Comments: 0
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item Install the Riva Insight Outlook Web Add-Ins for Organization Users (Office 365 Admins)

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Install the Riva Insight Outlook Web Add-In from Your Outlook...       Step 3 - Configure


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