Problem: Customer requested assistance when attempts to bulk create accounts were not setting passwords, and attempts to modify accounts to change passwords also failed.
Error: Examined the EMU logs and discovered that there was a "-319, NWDir error" for each user account.
Troubleshooting: On the workstation where EMU is installed, also ensured that ConsoleOne was installed. Each time an attempt was made to open the properties of a user account in ConsoleOne, it produced a ""Failed to set current tree name. Can not continue" error.
Novell TID: Research discovered Novell TID 10068331 that indicated the problem was related to a corrupted installation of NICI on computers that were sysprep images when syspreped when Novell client was installed. Customer confirmed that the system that EMU was installed was a sysprep imaged computer.
Resolution: Customer had a non-image Windows XP Pro computer available. Had customer install Novell client, ConsoleOne and EMU on that system. Customer confirmed that he could open the properties page of a user in ConsoleOne, and then confirmed that he could change passwords for users using EMU. If a clean non-image computer is not available, follow the steps in Novell TID 10068331 to correct the issue with NICI.
Article ID: 125
Last updated: 14 Oct, 2010
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