To create a Riva Cloud SAP C4C connection:
Ensure that you have followed this procedure: Prepare SAP Cloud for Customer (C4C) for Riva.
Log in to https://www.rivacloud.com.
On the Get Started page, select Configure your CRM.
On the list of CRMs that appears, select the SAP C4C CRM icon.
Provide the required connection details.
User name and Password: Use the Service Agent user name and password that were created when Preparing SAP Cloud for Customer (C4C) for Riva.
Address: Enter the URL address of the SAP C4C connection.
Primary Email (optional): It is actually required for direct syncing (user to user). If impersonation is used, the primary email address is not required.
Time Zone: Select the time zone for the connection user.
Default Country For New Addresses: Select it from the drop down.
Riva Cloud attempts to connect to your CRM account with the credentials and connection information that you have provided.
Do one of the following:
If the connection setup is successful, select OK. The CRM connection is added to your Riva Cloud account.
If you experience an issue, contact the Riva Success Team.