Error - Ignoring Item Change Due to Error: Completed Activity....

Article ID: 1199
Last updated: 30 Sep, 2019

Issue

(Applies to Riva 2.4.39 or higher.)

During a sync with the "Enable Completed Activity" option selected in GoldMine, the Riva Service Monitor and Riva logs for the calendar item sync display an error similar to this one:

2015-02-06 11:34:59,897 ERROR [CTP-skn #0] [FTG0AH3MIWSJ] Error - Ignoring item change due to error: Completed activity [Riva Test (oc:)] could not be removed.. [CA141]

Cause

A user completed a calendar item in GoldMine and deleted the same calendar item in Exchange. By default, Riva does not sync a GoldMine completed calendar deletion when the delete originates from Exchange.

Solution

To allow Completed calendar items to be deleted from Exchange:

  1. In the Riva Manager application, on the menu bar, if you see Setup, select Setup.

  2. In the right pane, double-click the GoldMine connection to edit it.

  3. In the window that appears, select the Other tab.

  4. in the right pane, select this check box: Enable Completed Activity Deleted from GoldMine.

  5. Save the connection.

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Article ID: 1199
Last updated: 30 Sep, 2019
Revision: 2
Views: 3443
Comments: 0
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