The Riva Exchange sync policy now includes a re-initialization option to uncancel previously synced "Cancelled" calendar items.
This option is used to reset "Cancelled" calendar items back to normal appointment status. By default, Riva will set the "Show As" value to "Show Busy".
Apply Custom Option
Riva 2.4.35+ includes a custom option to specify what "Show As" value to apply to "uncancelled" calendar items,
To apply the custom option:
Article ID: 1052
Last updated: 12 May, 2015
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies -> Advanced Options and Settings