In Riva Cloud or Riva On-Premise, the following Oracle CRM On Demand error may occur:
[Opportunity] Error - Error occurred creating item: Required field is missing in instance of Integration Component 'Opportunity' with the user key '': 'SalesStageId' is a required field.
Error- Error occurred creating item: Required field is missing in instance of Integration Component 'Contact' with the user key ":'AccountName' is required field. Please enter a value for the field.
Error 1: Some Oracle CRM On Demand configurations require that a "SalesStageId" value be set when creating an opportunity. If the field is not present when creating an opportunity, the error occurs.
Error 2: Similar to error 1, a required field is missing, in this case, the user key: AccountName when creating a contact.
Error 1: Ensure that when creating opportunities, a default Sales Stage Id be provided. This setting can be defined on the connection details for the Oracle CRM On Demand connection.
Error 2: Ensure that when creating a contact, an AccountName is provided.
Note: There are some default values available for contacts and opportunities with Oracle CRM On Demand but most companies customize these values, and each CRM instance may be different.
To define the SalesStageId value in the Oracle On Demand CRM connection:
To define the Sales Stage ID default value:
Article ID: 1037
Last updated: 14 Jun, 2019
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Oracle CRM On Demand -> Errors & Troubleshooting