Riva Cloud licenses include access to technical support. This article defines what is included in "technical support" and what services are available as billable "professional services".
Your Riva Cloud purchase includes 30 minutes of free technical support for planning, configuration, and training. Additional time is available as a billable professional service.
Free Technical Support
Free technical support includes access to our Riva Cloud Knowledge Base web site, email support, and live support with our technicians to resolve
The CRM and email platforms must meet Riva Cloud system requirements.
If you have applied customizations to your CRM environment that result in CRM data sync issues, the Riva Client Engagement Team can assist to create and apply matching customizations to the Riva Cloud service to resolve the data sync issues. All Riva Cloud customizations are available as a billable professional service. (See Professional Services.)
On the top level navigation menu at www.rivacloud.com, select Contact Us and ...
You can also email us at firstname.lastname@example.org.
Service Updates and Maintenance
Riva Cloud system engineers apply updates and patches to the service. For information on recent service enhancements and updates, see Riva Cloud change log.
The following billable professional services are available.
Technical support for critical issues that occur outside Riva's standard support hours. For more information, see Priority support.
Consulting and Training
Our Riva Success Team is available for
Our Riva Client Engagement Team is available to create customizations to support
Our Riva Client Engagement Team provides architect-level resources to carry out