Purpose of the Get Started Bundle
The Get Started Bundle (GSB) is a billable professional services bundle that provides a Riva Success Team specialist to lead the customer through the steps to install and configure a Riva On-Premise server in a customer’s environment. Our goal is to ensure that the Riva On-Premise server deployment is complete and data is synching properly.
The GSB includes planning, installation, configuration, implementation, and best practices training by our support team for the Riva administrator.
The GSB does not include professional services for custom filtering, custom development, custom object integration, or enterprise implementation. Those are separate billable professional services provided by our Client Engagement Team.
Ordering a GSB
Contact the Riva Sales Team to place an order for a GSB.
Upon receipt of a GSB order, a member of the Riva Success Team will contact the customer to discuss the system requirements, confirm special sync or business use case requirements, and schedule the appointment. The customer will receive an email that contains the necessary instructions and links to our Knowledge Base to prepare their environment for the Riva server installation, configuration, and licensing.
Overview of Riva Deployment
The assigned Riva Success Team member will work with the customer to plan and implement the deployment. Provided that the customer’s environment has been properly prepared, a typical GSB appointment normally takes 2.5 hours and involves:
Completion of the GSB
Upon completion of the GSB, the Riva Success Team member will provide the customer with an email record of the GSB activities.