Symptoms: Item not created or updated in Salesforce
Cause: Salesforce security does not allow that item to be created.
Resolution:
Ensure the user has the appropriate access to all modules.
In the screen shot below, any creation of new Accounts will result in a Salesforce error.
Applies to:
- Riva CRM Integration for Exchange
- Riva CRM Integration for GroupWise
- Salesforce.com CRM
