The Riva connection to Oracle CRM On Demand requires the credentials of an admin account that can impersonate into the target CRM user accounts.
To test the connection to confirm that user impersonation is working:
By default, Riva connections use stateful sessions, but there are limits to web service allotments based on the Oracle On Demand edition currently deployed. For CRM environments that include a large number of users and/or contacts, those limits can be reached during the initial sync cycles as users are added to sync policies or when someone imports a large number of contacts into the CRM.
Configuring the Riva Oracle On Demand connection to run in stateless mode will help with the concurrent sessions limits that Oracle has in place.
To configure the connection to run in stateless mode:
(The Display Name is supported in Riva 2.4.46 or higher.)