There is a certain amount of planning required when customers choose to migrate their users from GroupWise to Exchange systems. Every change to the email environment has the potential to impact a Riva configuration.
Use these procedures to move users users from GroupWise to Exchange and reconfigure Riva On-Premise sync policies to support those changes.
Note: Do not use these instructions for environments that:
There are a few terms that apply to this article:
There are several important factors to consider:
These Riva procedures can support both types of user migrations:
A staggered user migration is always recommended as a best practise:
A staggered user migration allows for a test of the "target" environment before migrating the production users, and it allows migrating users in a manner that minimizes the disruptions to the GroupWise, Exchange, and CRM services.
The requirements for both scenarios remain the same:
The procedures described in this article use the 2.4.23 release of Riva. Before you migrate users, we recommend upgrading Riva On-Premise to the latest public release.
The following steps are designed to be used for those circumstances when target user mailboxes will be moved to the "target" Exchange environment mailbox storage servers in batches of designated users (a staggered migration of users), and the primary email domain name is also changing. You can modify or not perform specific steps that do not pertain to the actual scenario.
This procedure includes the following activity:
This step presumes that the new "target" Exchange system will be Exchange 2007 or 2010 with EWS enabled.
The Riva CRM sync policy for GroupWise does not provide the ability to select specific target users and then clear the data from the target GroupWise mailbox accounts. The best action is to remove the target user being migrated from the GroupWise CRM sync policy. This will prevent any further data sync between the target GroupWise user account and the corresponding CRM user account. Because the intent is to disable and decommission the GroupWise system, removing previously synced CRM data should not be a concern.
Use this procedure immediately before migrating the target user mailboxes to the new "target" Exchange environment mailbox storage servers.
The scope of this step is to remove the "source" GroupWise environment connection, policy and license and to apply the purchase license for the "target" Exchange environment.