Riva is compatible with virtual and physical servers that meet the following criteria:
Requirements for Initial 5-User Evaluations and for Production Environments with 1 to 99 Users Being Synced
If Internet Explorer Enhanced Security Configuration is installed, add the following websites to the trusted sites list:
The Riva server needs to communicate/connect with target email and CRM systems, and with Riva hosted support services. Organization security administrators need to confirm or adjust the Windows host system and corporate firewalls to allow for external connectivity between the Riva server and all the target systems and support services.
For a list of firewall requirements and a complete description of the Riva support resources for the "Check for Updates", "Request License", and "Request Support" wizards, see Firewall settings for Riva.
The Riva Manager application and the Riva CRM Agent service use proxy settings configured in the Internet Explorer browser. There are two proxy conditions to be aware of:
Anti-virus (AV) software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva executable files from operating as expected. We recommend that AV software installed on the Windows system hosting Riva be configured to:
For more information, see Configure anti-virus software for Riva On-Premise.
Best practice: We recommend not installing Riva on the following types of mission critical systems:
When a Riva server starts to sync data between CRM and email user accounts, there will be an impact on the use of system resources including:
We recommend a dedicated Riva server or a Windows system (like a local file or print server) that will not be negatively impacted by the increased usage of local system resources.
For enterprise environments exceeding 1000 target CRM accounts, ensure that sufficient resources are allocated to the Windows system hosting the Riva On-Premise server. For detailed information, see Calculate Riva server requirements for scalability.