When organizations first set up Riva On-Premise, they have a tendency to add all the users to a single CRM synchronization policy. At some point in the future, Riva administrators may want to create CRM sync policies for special groups of target users, for example BES mobile users. In this way, the Riva administrator can configure policies to best suit the target users; for example, see Advanced settings for BlackBerry, iPad, iPhone, Android, and ActiveSync mobile devices.
At no time during this transition, should you set the syncing user accounts to re-initialize.
Reconfigure the Riva CRM Sync Policy
To reconfigure a Riva installation to use a new email domain name without having to re-initialize the syncing user accounts: