Following are the recommended firewall settings to allow the Riva On-Premise server to connect to the target email, CRM systems, and optional support services. All communication requests to the CRM are initiated by the Riva server:
Riva server to target systems
Note: All HTTP(s) communication can be relayed through an HTTP proxy service that can include credentials. The HTTP proxy service deployment option can be used for internal and/or public HTTP resources, depending on deployment topology.
Riva server direct access to support and update services (optional)
Related Knowledge Base articles:
Riva Connection to External Resources
If you would like to use the optional "Check for Updates", "Request Support", and "Request License" wizards, your firewall must be configured to allow Riva to connect to the update and support server hosted by Riva.
In addition to the "Request Support" ability to query the Riva Knowledge Base, the Riva On-Premise create connection wizards and CRM policy pages include links to specific Knowledge Base articles that help administrators to properly configure the Riva server.
Riva developers and support specialists can provide better support to clients when clients grant them remote access to view the desktop of the Windows system hosting the Riva application and service. Following are the remote viewing applications that we use to provide support:
Both are secure encrypted internet-based services. Riva staff will schedule and host the meeting and then pass control to the client so that they can share their desktop. The client can see at all times what the Riva staff member is doing and can discontinue the session at any point in time.
WebEx, Microsoft Live Meeting, or other preferred customer remote viewing options can also be used to receive Riva remote support.