Corporate circumstances may dictate changing the organization's email domain name, which is then updated in the email system. Such a change needs to be reflected in Riva sync policies; otherwise
This article contains a procedure to rename users assigned to the sync policy provided specific conditions exist.
The following Riva On-Premise systems support this procedure:
Riva for GroupWise (Legacy) does not license users by email address username; thus, there is no issue with renaming users in the Riva sync policy. All that needs to be done is to change the primary internet domain in GroupWise and ensure that the new email address is in the Email field of the eDirectory user object, and the corresponding CRM user account is modified to reflect the new email address for the user.
Use the procedure only if the following conditions are met:
If you plan to
contact the Riva Success Teamt to identify a correct action plan for reconfiguring Riva.
If target users have been assigned to the sync policy using AD distribution groups, contact Riva Support for assistance.
WARNING: At no time during this transition should you set the target accounts to re-initialize.
If you meet the above restrictions, proceed as follows, without having to re-initialize the target user accounts.
To reconfigure an existing Riva installation to use a new email domain name: