This article discusses how to request and implement licenses for the Riva On-Premise server.
Riva On-Premise supports the following license modes and types of licences:
The Riva On-Premise server is licensed as per a subscription model based on the number of email users and the number of CRM users which Riva will sync data for. If more email users are to be synced than there are CRM users to be synced, the cost of the Riva licence is increased according to the extra number of email users being synced; likewise, if there are more CRM users to be synced than there are email users to be synced, the licensing cost is increased according to the extra number of CRM users to be synced.
Riva supports multiple internet email domains, provided that every domain is identified in the licence request.
To request a Riva On-Premise licence:
For trial licence requests, you will receive an email with an activation key and a corresponding license file.
If you receive an email with a licence activation key:
Under certain conditions, applying the activation key may fail. If that occurs, follow the steps in How to manually apply a licence file, using the licence file attached to the email that delivered the trial licence activation key.
In some circumstances, the license activation key does not work. In some circumstances, you may need to apply more than one licence file to a Riva server.
Note: This procedure is not used to apply a replacement license file, that is, a license file that replaces an existing license file that has expired or for which additional connections have been added. For the correct instructions, see How to apply a replacement license file.
To manually apply an original or additional licence file:
To manually apply a replacement licence file received from the Riva Licence services:
If you need a trial licence extension or would like to purchase a licence, contact the Riva Success Team to request the correct licence file. Licence extensions and purchase licences are delivered as a licence file attached to an email and are always manually applied to Riva.