Implications of Choosing a Riva Cloud "Data Residency" Region

Article ID: 1782
Last updated: 30 Jul, 2018

Where is your synchronization taking place?

Riva Cloud is available to customers globally, but your data shouldn’t be. With transparency and data residency in mind, Riva has announced specific local regional availability.

Regional availability

Riva Cloud offers both multi-tenant and dedicated instance (single-tenant) deployment models.

The following regions are available as multi-tenant data centers:

Major Area Name Region
United States USE1 AWS – United States, North Virginia
Europe1 EUW1 AWS – Europe, Ireland
Canada2 CAN1 AWS – Canada, Montreal
Australia2 AUS1 AWS – Australia, Sydney


  1. Available May 2018.
  2. Available June 2018.

In addition to the regions listed above, the following regional data centers are available to customers with specific dedicated instance (single-tenant) requirements:

Major Area Region
United States AWS – United States, Oregon
Europe AWS – Europe, Berlin
Japan AWS – Asia, Tokyo

Note: Other regions may be available. Please enquire with your account manager or contact the Success Team.

Why select a region?

The geographic location will affect data flow patterns, data residency, and data latency — selecting the right region will help you comply with data residency requirements and compliance regulations.

Data residency

Riva Cloud provides geographic data residency, business continuity, and disaster recovery.

To maintain reliability and high availability, Service Data is replicated in at least two geographically distinct locations in the selected region. Service Data will be replicated only in your selected region. This includes all the connection details, synchronization policies, metadata and synchronization log history. All backups and instance snapshots are also stored in the same region.

Interested in finding out what is being stored? For details, read the Trust article.

Consistent experience

Riva’s web sites, services, and synchronization technology are designed to provide a consistent experience independent of the location.

The performance, international availability, and support availability is not determined by your geographic location or data center locations. Riva’s continued investments in its global cloud network, global cloud infrastructure, and services architecture help provide users with a singular, consistent experience independent of where the synchronization is running.

Secure and compliance-driven

Riva has robust policies, controls, and systems built in to help keep your data safe and help you comply with the regulations affecting you. The use of encryption is extensive — whether data is in transit or at rest, we have you covered.

All data centers undergo multiple third-party external penetration tests to satisfy enterprise grade security and privacy requirements.

Can the current region be changed?

After a data center was selected during the registration process, the data center is locked for a customer – there is no user-driven option to undo or migrate.

When a new data center is announced, customers with billing addresses local to the region that is being announced will have a one-time 90-day window to request a free migration.

If a customer chooses to migrate to a different data center, to a dedicated instance, to an on-premise instance or another Cloud Service Provider, the migration will be provided as a paid professional service available by contacting our Success Team.

Access to Support and Engineers

Currently, all Riva technical support and engineers are physically located in Canada.

Riva team members have all signed explicit confidentiality agreements and completed a strict, annual, criminal background check including RCMP National Repository of Criminal Records and additional relevant national and local police sources.

Article ID: 1782
Last updated: 30 Jul, 2018
Revision: 9
Views: 2178
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