Download and Extract a Riva On-Premise Server

Article ID: 16
Last updated: 23 Jan, 2019

To install the Riva On-Premise server:

  1. Log in to the Windows host system as a local administrator.

  2. Verify that the Windows host system meets the system requirements.

  3. Ensure that the Firewall, IESC, and HTTP/S proxy settings are correct.

  4. Download and extract Riva.

  5. Check for updates.

If installing Riva to support Exchange, DO NOT install Riva on your Exchange server.

Download and Extract Riva

To download and extract Riva:

  1. Log on to the Windows system as a local administrative user or as a user with local administrative rights and permissions.

  2. Register to request a download at http://www.rivacrmintegration.com/on-premise/trial/.

    You will receive an email with instructions and a download link.

  3. In the download email that you receive, select the provided link to download the riva-latest.zip file, and save the file to the Windows system.

  4. Right-click the riva-latest.zip file, and confirm that the file is not blocked. If the Unblock button is visible, unblock the file.

  5. Extract the riva-latest.zip file to a local drive on the Windows system.

    Riva cannot be run from a network drive (UNC path or mapped drive). Install Riva to a local drive on the Windows system that will host the Riva server. The Riva installation consumes additional hard drive space after installation when configuration, policy files, log files, and transaction records are created. Many customers extract the Riva files to an additional data drive. The folders below are for a Windows system with a single hard drive.

    By default, Riva is installed to C:\Riva.

  6. Browse to the target extraction folder determined at step 5, and create desktop shortcuts for the following files:

    • Riva.exe: Name the shortcut “Riva Manager”.
    • "Riva Service Monitor.cmd": Name the shortcut “Riva Service Monitor”.

Check for Updates

To ensure that the latest public release of Riva is installed, see Upgrade to the latest public release.

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Article ID: 16
Last updated: 23 Jan, 2019
Revision: 11
Views: 14031
Comments: 0
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