When you create a sync policy for Exchange or IBM Notes and select Save, Riva Cloud now displays a reminder to make sure you have set two critical settings that you cannot change after you save the policy. The critical settings are
Context: The Riva Cloud Delete Safety feature reduces the likelihood of unintentional mass deletions when syncing your CRM and email system. When the number of queued deletions exceeds a threshold, Delete Safety issues an error, and Riva does not process the deletions.
What's new: If you investigate and determine that the deletions were intentional, you can allow the deletions yourself without having to contact the Riva Success Team.