Release Notes - 2014.02

Article ID: 1175
Last updated: 31 Jan, 2017

Riva Cloud New Features (Release date 2014.02)

Error email notifications added to policy editor

 Users are required to log in to their Riva Cloud account and input their required email address to receive Log Error Notifications.

  • Critical Errors -Severe errors that prevent the sync from continuing.
  • Notification raised as soon as they are encountered - no threshold.
  • Connection Errors - Errors establishing a connection to CRM or Exchange.
  • Notification raised if the error is encountered 5 times in a row.
  • Cycle Errors - Errors that result in the sync cycle being ended prematurely.
  • Notification raised if the error is encountered 5 times in a row.
  • Module Errors - Errors that result in a single module ending prematurely in a cycle. 
  • Notification raised if the error is encountered 5 times in a row.
  • Item Errors - Errors synchronizing a single item. Example: A CRM validation rule does not allow a specific value.
  • Notifications are not raised for individual item errors as the reasons for these are numerous and extremely varied. Individual item error notification would create too much "noise" and make it difficult to evaluate when action needs to be taken.

A particular notification will only be raised once every 24 hours. If an error continues to occur and a notification has already been raised, the next notification will be delayed for 24 hours or until 8 a.m. the next day, whichever is earlier.

Added feature "DeleteSafety" to prevent mass deletes of items

The delete safety feature is designed to prevent configuration errors within CRM or email systems that could result in a significant number of deletions.

Delete safety prevents bulk deletion of items if the volume of the deletions exceeds 500 items or 10% of known synced items.

Reasons for deletion:

  • If contact deletion, this could be due to a change of ownership in the CRM.
  • If appointment deletion, this could be due to deletion of a recurring appointment.

For more information, see Riva Cloud Delete Safety.



Article ID: 1175
Last updated: 31 Jan, 2017
Revision: 4
Views: 3814
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Release Notes - 2014.06       Riva Cloud - Unplanned Maintenance Update (October 2016)


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