Choose Between Riva Cloud and Riva On-Premise

Article ID: 114
Last updated: 22 Mar, 2017

Riva Cloud and Riva On-Premise both give you access to Riva's advanced server-side, transparent CRM to email sync. You can choose to implement Riva Cloud by using our Software as a Service option, or you can install Riva On-Premise on a server in your data center. Which is the best option to choose? Both have their advantages.

Riva Cloud is hosted in the Amazon Cloud. It provides the same sync functionality as Riva On-Premise. Riva Cloud is ideal for customers who do not want to install and manage Riva On-Premise on a server in their environment.

Riva On-Premise is installed on a Windows server that is managed and maintained at your location. Riva On-Premise is most often implemented for larger deployments on high security networks, and in environments with IT staff to manage the Riva server.

Riva Cloud Riva On-Premise
  • Riva Cloud always uses the most recent version of Riva.
  • No software to install or manage. Note 1
  • Secure Cloud architecture.
  • Multi-tenant or single-tenant instances available.
  • No server installation, management, or maintenance required. Note 2
  • Can manage sync policies for multiple users from one administrator account.
  • Additional sync policies can be used to satisfy different sync requirements for different groups of users.
  • Three subscription plans to support different organization requirements. (See subscription plans.)
  • Flexible pricing: Monthly or annual licensing available. (See Riva Cloud pricing.)
  • Limited administrator interface to apply advanced custom sync options. Customers contact our Riva Cloud team to request advanced custom options and customizations.
  • You decide when to update/upgrade to a new version.
  • No restrictions on the history, update frequency, or record limit of sync policies.
  • The best flexibility and control in setting up multiple policies with different sync settings.
  • Riva administrator can access Advanced Options and apply customizations to support Custom Object configurations.
  • Includes a Riva Manager application to license and configure the server.
  • Runs as a Windows service that has a real-time monitor application that provides activity monitor panels to watch multiple user sync cycles concurrently.
  • Requires on-site technical expertise, IT staff, and hardware to install, configure, and manage the server and policies.
  • Annual licensing only. (See Riva On-Premise pricing.)
  • Minimum user count: 5 users.
  • Supports G Suite and personal Gmail accounts.
  • Supports Office 365 Exchange Online.
  • Supports commercially hosted Exchange services.
  • Supports on-premises Exchange 2016 / 2013 / 2010 / 2007.
  • Supports IBM Notes 9.x and 8.5.
  • Supports GroupWise 2014, 2012, 8.x, and 7.3+.
  • Supports G Suite.
  • Supports Office 365 Exchange Online.
  • Supports commercially hosted Exchange services.
  • Supports on-premises Exchange 2016 / 2013 / 2010 / 2007.
  • Supports IBM Notes 9.x and 8.5.
  • Supports GroupWise 2014, 2012, 8.x, and 7.3+.


Notes:

  1. Exception: For IBM Notes / Domino, the Riva Connector must be installed within the local Domino infrastructure. See Riva Sync Connector for IBM Notes.

  2. For IBM Notes, an existing server can be used for the Riva Connector, but see Deciding on which server to install the Riva Sync Connector.



Article ID: 114
Last updated: 22 Mar, 2017
Revision: 24
Views: 11614
Also listed in
folder Riva On-Premise - CRM Sync

Prev     Next
Do You Need Riva On-Premise Instead?       Change Log


Back to Top